Gift Vouchers
Purchase a gift voucher with us
Physical vouchers are available and can be purchased from our place. After a bank transfer payment, we can send the vouchers to any email address. [Due to being short-staffed, please call first if you ever plan to walk in to purchase a physical voucher. Our door is locked when all of the staff are busy and none will halt their services to any current customer they are serving to attend the door.]
Cannot think of what to buy for a present? Try to buy a voucher.
Aside from material things that are always being sold as unwanted gift, A pleasant memorable experience can be a great present, A cooking class, year of paid music subscription, Travel or simply a voucher from us.
Contact us to purchase an electronic copy of the voucher
- Please send us a message on our contact us page. Inquire about the voucher and what type of service you would like for the voucher. It would also be ok to send the details of the person receiving the voucher so we can put their name on it.
- Payments or bank transfer payments must be confirmed before we send any vouchers. If the voucher must be ready in a specific day, please get in touch with us in advance. We will provide payment details during the communication. Please note that we cannot accept any payment from overseas bank accounts along with credit/debit card payments.
To repeat purchasers, Please do not pay in advance if you already have or bank account number followed by a inquiry. We have to generate a special reference number on the vouchers to be send on email addresses and we may accidentally send it to wrong recipient. Please always inquire first. Thank you.
Frequently asked questions
I would like to buy a voucher, how to do it ?
- You can come to our shop to purchase a voucher, please check and ring us first if you are planning to come as we do lock our door if our shop counter is unattended. None of our massage therapist staff will pause or take the time of the customer they are serving to open the door for anyone coming without an appointment. Please do not walk-in every Wednesdays as we are closed.
- Can be requested to purchase online using email address to send voucher files and bank accounts for payments. (we do not do it with any third party online merchants that requires any debit or credit card details). With this procedure please settle the payment in advance if you intend to receive the voucher before any specific date as we do have to confirm the payments on our bank account first before sending any vouchers, screenshots or any visual proof of any payments are not honored. Once payment has been confirmed, we will send the voucher to the purchaser, not to the recipient's email address or to whom the purchaser intends to give the voucher. It must be the purchaser who will give the voucher. If in any case that you have not receive the email with voucher attachment, please check your spam folder.
Till when the vouchers are valid ?
- One year from the date it was purchased like most of the vouchers sold everywhere else. We are lenient till maximum of 30 days incase the holder of the voucher missed a few days of expiration date. Regardless of any reasons, the voucher is non claimable on the 31st day of its expiration, we have been too lenient and considerate already by giving extra 30 days that other similar businesses wont give this grace period and we cannot keep extending the allowable claim date.
Should the recipient of the voucher book an appointment or they can just walk in ?
- It is always highly advisable to book an appointment than walking in, we can serve any walk ins as long as we have availability and allowable time slot before any next other booked customers upon their arrival.
Can the recipient swap the services stated in the voucher ?
- Yes, with additional fees to match the price of the services they wanted to have if they wanted to upgrade (ex: one hour deep tissue massage voucher @$75 but the holder wanted a 90 minutes deep tissue massage, its ok with additional $25 to match the price of the 90 minutes deep tissue massage or any services they choose to have) or can be used to reduced the price of any services with higher price value they preferred instead.
- Deep Tissue, Relaxation massage and Traditional Thai Massage may be written in the voucher as we could not fit to write those three all together in the voucher. Those three our main services and have the same prices and interchangeable without additional fees unless the holder wanted to have a longer duration than the one stated in the voucher or swap with other services such as hot stone or anything not part of our main services.
- If in any case they wanted to downgrade or reduce the duration. We will not refund any left behind value of the voucher (ex: 90 minutes deep tissue massage voucher but the holder has to leave early so he/she only took 60 minutes out of 90 mins) The holder cannot request to refund any payments or write a new 30 minutes voucher which they have not used to give it back to them. It is part of our voucher condition that all of our voucher are single use on one visit only.
Can the voucher used for couples massage?
- No, single use by one person on single visits only, we will sell two separate vouchers even if it is intended to be claimed for couples massage. Also if in case if the couples decided to come on separate day or time or pass the voucher to someone else.
Any VIP membership plans ?
- No, we do not sell our gift voucher in bulk with lesser pricing (ex: 10pcs of 60 minutes deep tissue massage vouchers priced at $75 each will cost $750) we leave those types of promotions to other massage spa's nearby who sell VIP package deals and we have no intention to mimic or copy those.
Is there any way that the recipient of the gift voucher will get refused service?
- Unfortunately, Yes. If they have booked an appointment and did not show up before, cancel an appointment on short notice or booked for couples but only single person has turned up, they cannot make a booking or reserve a time until penalty fees are paid for the time they took and disposed off. No show and short notice cancellation/ re scheduling customer can still be served but only as a walk-in and if we have availability upon their arrival, just not allowed to book in advance as we see them as a risk for disposing our available productive time if they book and appointment and would not show up again. Anyone has been trespassed or banned with our services due to violating our spa etiquette or being abusive will not be served. Anyone who inquired for any extra services over the phone or text message inquiry are blocked and the number details are added to the online booking system to block them as well, this includes those who hangs up the phone call upon picking the call up. Gift vouchers cannot be used as a loophole to serve anyone we or any of our staff are not comfortable to do business with.
Terms and Conditions
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-Must be used by a single person on one visit. A Voucher cannot be divided to make multiple appointments or claimed for a couples massage as the price of this voucher is only for a single claim. NON-REFUNDABLE ELECTRONICALLY OR IN CASH.
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-If the holder of any of our vouchers decides to downgrade the duration of the service stated on this voucher, the rest of the remaining amount is forfeited, and we are not liable to refund the remaining amount in any form, cash or making another voucher for the remaining amount or duration of any particular voucher.
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-The voucher holder may get turned away if they arrive at our shop without an appointment and no staff can serve them.
Any clients or individuals listed on our Do Not re-book list due to not showing up on appointments they made or short notice cancellations can only make a booking once they clear the penalty fees for the productive time that was compromised by them, which was recorded. Otherwise they are free to walk - in only and be served and claim this voucher but only if we have availability upon arrival.
**Any Banned or trespassed individuals cannot use or claim any vouchers from us.
- Non-refundable, Our voucher must be only used by a single person on a single visit. Any vouchers will be forfeited instantly if the holder violates our spa etiquette, ex: abusive behavior towards staff, soliciting for extra services we do not provide, inappropriate behavior, etc. (ref to our website for our spa etiquette). No Change or refund will be given to anyone who decided to downgrade to a service with a lower price than the service stated on our voucher and to anyone who got kicked out of the session. It is not our liability that someone who does not like a massage or any of our services got a voucher from us purchased and given by the purchaser as an unwanted present. The purchaser should ensure that the receiver of this voucher is physically fit to have a massage, or we will turn the client away.
Any holder of our voucher may get turned away if they arrive at our shop for treatment if they walked-in into our massage spa without an appointment and no staff is available to serve.
-Arriving late on your booked appointment time may shorten the duration of treatment / service stated in the voucher. No compensation or refunds will be given.
-Cancelling on short notice or not showing up on appointments will incur penalty fees.
The holder of this voucher would have to pay penalty fees if they did not attend the appointment they made or canceled their bookings on short notice. They cannot re-booked any of our services and will be blocked on all of our communication media to prevent them from re-booking. To settle any penalty fees, please send us a message on our website on the contact us page and note your name, time, and date of the booking that was not attended. NO SHOWS and SHORT NOTICE CANCELLATIONS impact our productivity, and we take this seriously at all costs, even at expense of losing a regular repeat client. If the holder did not follow up on any penalty fees until this voucher reached its expiration date, it would be forfeited while it is still in unclaimed condition to cover or pay for the productive time we lost due to not showing up on appointments or short notice cancellations of its holder.
- If, in any case, this voucher is lost, destroyed, stolen, or used without permission, Khunchai Thai massage is not liable to provide a replacement for any of our voucher. This is to avoid voucher duplications and multiple claims on a single voucher.
If, in any case, the holder of this voucher has health issues / any situations that prevent them from claiming it (or being banned with us), This voucher is transferable to a family or friend. This voucher will never be refundable for any monetary value for any reason.
- Terms & conditions will remain the same regardless of our New Zealand/local or international occurrences, such as Pandemic and lockdowns, martial law, acts of nature, etc. The voucher expiration date may be extended if a lockdown or similar occurs. Expiry date extension depends on how long a lockdown will be. This voucher will be void and terminated instantly if a civil disorder, foreign armed invasion/war, economic collapse, and any severe natural disaster occurs; if our business becomes insolvent, we go into permanent closure/failure, No extensions, and no refunds.
Unwanted Vouchers
Unwanted voucher... I'm not interested nor do not like getting a massage
It is not our liability that you or anyone got a massage gift voucher as a gift from someone who purchased it from us. It is between you/receiver and the person who bought and gave you that voucher. We have nothing to do with it and why did the purchaser purchase for the receiver a massage gift voucher from us instead of something else or cash. We did not influence the purchaser to buy a voucher from us for the gift voucher receiver. So therefore, the voucher is non-refundable.
I have a 2-hour or 90min massage voucher.... but I do not like massage and just want to use 30 minutes.
As the terms and conditions stated in the voucher. All our vouchers are single use by only a single person for a single visit only. It is not allowed for anyone holding a 2-hour voucher to come with another person for an hour of couples massage or anyone who has 60 mins voucher and comes with another person for two 30 minutes massage sessions. The price paid for the voucher is just for single use. Doing so will have us use twice the number of consumables we use for the massage for a single session, such as washing two massage table linings instead of one, using approx 40ml of sweet almond oil for two instead of 20ml, electricity used for airconditioning and other consumables will be twice or trice the amount while the amount paid by the voucher purchaser is not enough.
Just using a portion of the voucher
The voucher holder likes shorter massage durations and only wants to do 30 mins/ 60 mins out of 90 minutes or a 2-hour voucher. The holder cannot claim a refund or ask for another voucher for whatever duration amount of voucher is left (ex: the holder has 90 mins voucher but only books for 60 mins and asks for a new 30-minute voucher. Applicable for all our voucher services). These requests will be declined. As explained above in this in paragraph, it is not suitable for our enterprise and unfair to allow this as we have to use twice or trice of consumables we needed for a single session that the voucher purchaser paid. The gift voucher purchaser is the one responsible for what the gift voucher receiver wants and prefers. The purchaser should have purchased two 30 minutes massage vouchers instead of a full 60-minute single session voucher or a 60-minute single session plus a 30-minute session voucher instead of 90 minutes single session voucher. Or two 60-minute vouchers instead of a 2-hour single session voucher.
* Our stand here is strong, and this is non-negotiable. Anyone who will lowball negotiate will be blocked or dropped a trespass notice if a lowballing negotiation occurs on our premises. Despite the fact that we do sell gift vouchers, we highly recommend of just giving cash (than purchasing a voucher from us) and let the recipient purchase what they like if the recipient is known for being not fond of having a massage. Selling vouchers is our least preferred way to get revenue as it is almost similar to borrowing funds and having a liability that we did not asked or applied for, we do sell gift vouchers for formalities as other similar services providers do and it is mostly requested by the market including with our regular customers. To anyone not satisfied with this explanation and who has a voucher that fits the scenario in this explanation, we recommend them to report us to consumer.org.nz .
Warning.
Please do not come and bring any vouchers made using any editing software that is not purchased from us, Fake homemade vouchers. The unauthorized use of our Logo and any graphics from this website is also a violation of copyright. Please do not screenshot any part of this website to make a voucher or anything without our consent. Please note that we also pay attention to the font and sizes of the characters/letters used on our vouchers. The shop staff designed the voucher right from the shop. Not from any graphics and printing services. So please do not underestimate that this trick will slip through and get a free service. Also, any reference number and dates of purchase/expiration on any vouchers should match the reference numbers and all voucher details on our records. Our customers are buying reference numbers not the piece of fancy looking voucher paper card or pdf. gift voucher cards, all gift vouchers are obsolete without any valid reference number from us.
Anyone who brings and forcefully claims the use of a fake voucher and skips payment will be reported to Police 105 online for a theft incident—and legal actions for using our Logo and any graphics from this website without our consent. (copyright violations). Also, we will share the person's identity (even without their permission and its up to them to file an offence regarding any privacy laws) with other Thai massage operators of this homemade voucher for modus operandi awareness.
(Please do not attempt to do this smart trick)
Few facts about vouchers
The information below was based on CAB or Citizens Advice Bureau. regarding gift vouchers.
The Shop that sold the vouchers has closed down, What can I do?
If the company, business or shop you have a voucher for comes into a liquidation or business failure and becomes bankrupt. The voucher holder becomes an unsecured creditor of the business. You have the right to claim, but it may be a challenging and lengthy process. This bankrupt shop owner who owes you vouchers may have been instructed by the insolvency officer assigned to them not to deal or negotiate with creditors directly but to redirect you to the insolvency officer to discuss any re-payments if the insolvency manager or official assignee of the debtor cannot find any assets of the debtor or shop owner that can be sold to repay the creditors or you as a voucher holder. The chance of getting your money refunded is very low.
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If the gift voucher was purchased through a third party, try to ask for a refund from the third party
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If the voucher was purchased using a credit card, Try to do a chargeback.
In this time of instability, many businesses fail due to global occurrences. It is advisable to use the vouchers as soon as possible and not to purchase vouchers in bulk.
The Shop changed management and owners, can I still claim my voucher?
Unfortunately, the new business operators have no legal obligation to accept your voucher. One of the top reasons a new shop operator will get negative feedback is not honouring the voucher purchased from the previous shop owner. But according to CAB or Citizens Advice Bureau cab.org.nz. including consumer.org.nz The new owner is not obligated to accept the voucher purchased from the last owner's shop.
It is advisable to use the voucher as soon as possible and not purchase vouchers in bulk. Same risk as if the shop is closed.
Voucher just expired last week or yesterday, Is there still a chance?
Whenever the voucher reached the expiration date stated on it. The business has no legal obligation to accept it, even if it is just recently expired. If ever, it's worth checking and asking if the company has a grace period for expired vouchers. If not, sorry.
Note: We give 30 days grace period from the date the voucher expired for anyone with expired voucher to claim incase anyone missed the expiry date just for few dates. Regardless of any circumstances, we will not accept any expired gift vouchers on day 31 of expiration. Also we reserve the right to accept or refuse the expired voucher within that 30 days grace period. We do not feel any gains or profits whenever there are expired and unclaimed vouchers which are purchased from us, we felt sorry for the purchaser that their present did not serve its purpose, but the voucher has to expire due to increasing cost of operations and change of pricing annually.
- The vouchers has to expire to avoid any possible loopholes such as hoarding the vouchers to re-sale or claim after two or more years when the prices has changed or inflated. And we want to clear our liability (liability or owing the customer a service for the money someone have paid) with-in or not over a year. Again, selling vouchers our least preferred way to gain revenue but we still sell gift vouchers as it is mostly requested by our clients and for their convenience, so please claim your vouchers before its expiration date.
- If in any case the voucher recipient have a medical condition such as just have undergone a surgery or anything that will prevent them to claim the voucher, we recommend them to pass it to someone else for claim, We believe it is the person who purchases and gives the voucher responsibility to asses or make a judgement if the person they wanted to give a voucher is suitable to have any of our services or not.
- If there will be any new consumer law here in New Zealand that will require vouchers to have longer than a year expiration date, like the fair trading amendment bill of 2023 regarding requiring every gift vouchers to at least have minimum of three years validity, we will gladly support it and obliged.
Lost voucher, Does the shop where bought the voucher has to replace it?
Generally, The business that sold the voucher is not liable to replace it. For us, this was risky, if anyone found the lost voucher after we replaced it. We become liable for two vouchers that were only bought for the price of one voucher. This is a loss for us. The holder of the lost voucher may come back after finding the missing voucher and hustle us to claim it. For other businesses with more sophisticated voucher distribution systems, If the vouchers are non-transferable. They may be able to replace the lost credits or vouchers.