Gift Vouchers
Purchase a gift voucher with us
Physical vouchers are available and can be purchased from our location. Once you make a bank transfer payment, we can send the vouchers to any email address. [As we are currently short-staffed, please call ahead if you plan to come in to purchase a physical voucher. Our door remains locked when all staff members are busy, and they cannot pause their current services to attend to anyone at the door.]
Cannot think of what to buy for a present? Try to buy a voucher.
Aside from material items often sold as unwanted gifts, a pleasant, memorable experience can make a great present. A cooking class, a year of paid music subscription, travel, or simply a voucher from us can all be wonderful options.
Contact us to purchase an electronic copy of the voucher
- Please send us a message through our contact page to inquire about the voucher and specify the type of service you would like. It’s also fine to provide the details of the person receiving the voucher so we can include their name on it.
- Payments or bank transfers must be confirmed before we can send any vouchers. If you need the voucher to be ready on a specific day, please contact us in advance. We will provide payment details during our communication. Please note that we cannot accept payments from overseas bank accounts or credit/debit card payments.
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For repeat purchasers, please do not pay in advance if you already have an inquiry or your bank account number. We need to generate a special reference number for the vouchers to be sent to email addresses, and we may accidentally send it to the wrong recipient. Always inquire first. Thank you.
Frequently asked questions
I would like to buy a voucher, how to do it ?
- You can come to our shop to purchase a voucher. Please check and call us first if you plan to visit, as we do lock our door when the shop counter is unattended. None of our massage therapists will pause or take time away from the customer they are serving to open the door for anyone arriving without an appointment. Also, please do not walk in on Wednesdays, as we are closed.
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- You can request to purchase online by sending your email address to receive voucher files, along with your bank account details for payment. (We do not use any third-party online merchants that require debit or credit card details.) With this procedure, please settle the payment in advance if you intend to receive the voucher before a specific date, as we need to confirm the payment in our bank account first before sending any vouchers. Screenshots or other visual proof of payment are not accepted. Once payment has been confirmed, we will send the voucher to the purchaser, not to the email address of the recipient or anyone else the purchaser intends to give the voucher to. It must be the purchaser who gives the voucher. If, for any reason, you do not receive the email with the voucher attachment, please check your spam folder.
Till when the vouchers are valid ?
- One year from the date it was purchased, just like most vouchers sold elsewhere. We are lenient for a maximum of 30 days in case the voucher holder misses the expiration date by a few days. Regardless of the reasons, the voucher cannot be claimed on the 31st day after its expiration. We have already been quite lenient and considerate by allowing an extra 30 days, which other similar businesses won't offer. Therefore, we cannot continue to extend the allowable claim period.
Should the recipient of the voucher book an appointment or they can just walk in ?
- It is always highly advisable to book an appointment rather than walk in. We can serve any walk-ins as long as we have availability and an allowable time slot before the next booked customers arrive. Anyone recorded on our do-not-rebook list only has the walk-in option.
Can the recipient swap the services stated in the voucher ?
Yes, with additional fees to match the price of the services they wanted to have if they wanted to upgrade (e.g., if a one-hour deep tissue massage voucher is $75 but the holder wants a 90-minute deep tissue massage, it's okay with an additional $25 to match the price of the 90-minute deep tissue massage or any services they choose to have). Alternatively, the voucher can be used to reduce the price of any services with a higher price value they prefer instead.
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- Deep Tissue, Relaxation Massage, and Traditional Thai Massage may be indicated on the voucher, as we couldn’t fit all three together. These services are our primary offerings and share the same pricing; they are interchangeable without additional fees, unless the holder wishes to extend the duration beyond what is stated on the voucher or swap for services like hot stone massage, body scrub, or facial scrub, which require additional fees.
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- If at any point they wish to downgrade or shorten the duration, we will not refund any remaining value of the voucher (e.g., a 90-minute deep tissue massage voucher where the holder leaves early after only 60 minutes). The holder cannot request a refund for any payments or have a new 30-minute voucher created for the unused time. It is part of our voucher policy that all vouchers are for single use only and must be used in one visit.
Can the voucher used for couples massage?
- No, each voucher is for single use by one person on individual visits only. We will provide two separate vouchers even if they are meant for a couples massage. Also, if the couple decides to come on different days or times or passes the voucher to someone else, that will be acceptable.
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- The value of a single voucher can be applied to reduce the price of a couples massage, depending on the voucher's value. For example, if a 90-minute Deep Tissue massage voucher is priced at $100 and you wish to book a couples massage for one hour each at $75 each (totalling $150), we can apply the $100 from the voucher and you would only need to pay the remaining $50 to meet the total of $150.
Any VIP membership plans ?
- We do not sell our gift vouchers in bulk at discounted prices—for example, 10 vouchers for 60-minute deep tissue massages priced at $75 each would total $750. We prefer to leave those types of promotions to nearby massage spas that offer VIP package deals, and we have no intention of mimicking or copying them.
Lost my voucher, will you replace it ?
- Unfortunately not, or simply No, Please take care of your voucher as you would for your cash notes, and do not leave your cash or voucher anywhere until it goes missing, destroyed , damaged or stolen. Regardless of the reason, we will not replace any missing gift vouchers, as the New Zealand reserve bank will also not replace your missing cash notes if you asked them to. Please do not ask as refusal may offend you as it is not our fault that anyone lost their voucher.
Other businesses with more sophisticated voucher distribution systems may be able to replace lost credits or vouchers if the vouchers are non-transferable. Please note that as a small business, we in Khunchai Thai Massage and Spa do not have this sophisticated accounting system where we could find or identify the lost voucher on the system whenever we searched the recipient's name where the voucher details would appear and security procedures that could guarantee that any vouchers we would replace could not be claimed twice.
Is there any way that the recipient of the gift voucher will get refused service?
- Unfortunately, yes. If they have booked an appointment and did not show up before, or if they cancel an appointment on short notice, or if they book for couples but only one person shows up, they cannot make another booking or reserve a time until penalty fees are paid for the time they occupied and then wasted. Customers who no-show or cancel on short notice can still be served, but only as walk-ins, and only if we have availability when they arrive. They are not allowed to book in advance, as we consider them a risk for wasting our available productive time. Anyone who has been trespassed or banned from our services for violating our spa etiquette or being abusive will not be served. Anyone who inquires about extra services over the phone or via text message will be blocked, and their details will be added to the online booking system to block them as well. This includes those who hang up as soon as we pick up their call. Gift vouchers cannot be used as a loophole to serve anyone that we or any of our staff are not comfortable doing business with.
**Terms and Conditions**
- Must be used by a single person on one visit. A voucher cannot be split for multiple appointments or claimed for a couples massage, as the price of this voucher is only valid for a single use. This voucher is NON-REFUNDABLE, whether electronically or in cash.
- If the holder of any of our vouchers chooses to downgrade the duration of the service stated on this voucher, the remaining amount is forfeited. We are not liable to refund any remaining amount, whether in cash or by issuing another voucher for the unutilised amount or duration.
- The voucher holder may be turned away if they arrive at our shop without an appointment, and no staff will be available to serve them.
Clients or individuals on our Do Not Re-book list due to missed appointments or short notice cancellations may only make a booking after clearing the penalty fees for the compromised productive time, which has been recorded. Otherwise, they may walk in only, be served, and claim this voucher, but only if we have availability upon arrival.
**Banned or trespassed individuals cannot use or claim any vouchers from us.**
- Non-refundable. Our voucher must be used by a single person on a single visit. Any vouchers will be forfeited immediately if the holder violates our spa etiquette, such as by displaying abusive behaviour towards staff or soliciting for extra services we do not provide (refer to our website for our spa etiquette). No change or refund will be given to anyone who decides to downgrade to a service with a lower price than the one stated on our voucher or to anyone who is asked to leave a session. It is not our liability if someone who does not enjoy a massage or any of our services received a voucher from us as an unwanted gift. The purchaser should ensure that the recipient of this voucher is physically fit for a massage; otherwise, we will turn the client away.
Any voucher holder may be turned away if they arrive at our shop for treatment without an appointment and no staff is available to serve them.
- Arriving late for your booked appointment may shorten the duration of the treatment/service stated on the voucher. No compensation or refunds will be provided.
- Cancelling on short notice or failing to show up for appointments will incur penalty fees.
The holder of this voucher must pay penalty fees if they did not attend the booked appointment or cancelled on short notice. They will not be able to re-book any of our services and will be blocked from all our communication channels to prevent re-booking. To settle any penalty fees, kindly send us a message via our website on the contact us page, including your name, time, and date of the missed booking. No-shows and short-notice cancellations affect our productivity, and we take this very seriously, even at the expense of losing regular, repeat clients. If the holder does not follow up on any penalty fees before this voucher expires, it will be forfeited while still unclaimed to cover the productive time lost due to missed appointments or short-notice cancellations.
- In the event this voucher is lost, destroyed, stolen, or used without permission, Khunchai Thai Massage is not liable to provide a replacement for any of our vouchers. This is to prevent duplication and multiple claims on a single voucher.
If the holder of this voucher has health issues or situations that prevent them from claiming it (or being banned with us), this voucher is transferable to a family member or friend. This voucher will never be refundable for any monetary value for any reason.
- Terms and conditions remain the same regardless of any local or international occurrences in New Zealand, such as pandemics, lockdowns, martial law, acts of nature, etc. The voucher's expiry date may be extended if a lockdown or similar situation occurs. The extension of the expiry date will depend on the duration of the lockdown. This voucher will be void and terminated immediately if there is a civil disorder, foreign armed invasion/war, economic collapse, or any severe natural disaster. If our business becomes insolvent or permanently closes, no extensions and no refunds will be allowed.
Unwanted Vouchers
Unwanted voucher... I'm not interested nor do not like getting a massage
It is not our liability that you or anyone received a massage gift voucher as a present from someone who purchased it from us. This matter is between you, the recipient, and the individual who bought and gave you that voucher. We are not involved in this transaction, nor can we explain why the purchaser chose to buy a massage gift voucher (or bought a 2-hour long massage service instead or an hour only) from us instead of something else or cash. We did not influence the buyer's decision to purchase a voucher for the gift voucher recipient. Therefore, the voucher is non-refundable.
I have a 2-hour or 90min massage voucher.... but I do not like massage and just want to use 30 minutes.
As stated in the terms and conditions of the voucher, all our vouchers are for single use by one person for one visit only. It is not allowed for anyone with a 2-hour voucher to bring another person for an hour of couples massage, nor can anyone with a 60-minute voucher come with another person for two 30-minute massage sessions. The price paid for the voucher covers only single use. Attempting to do so would result in us using twice the number of consumables typically required for a single session, such as washing two massage table linings instead of one and using approximately 40ml of sweet almond oil instead of 20ml. Additionally, the electricity used for air conditioning and other consumables would be doubled or tripled, while the amount paid by the voucher purchaser would not suffice.
Just using a portion of the voucher
The voucher holder prefers shorter massage durations and only wants to book 30 or 60 minutes from a 90-minute or 2-hour voucher. The holder cannot claim a refund or request another voucher for any remaining time. (For example, if the holder has a 90-minute voucher but only books for 60 minutes, they cannot ask for a new 30-minute voucher; this applies to all our voucher services.) Such requests will be declined. As stated earlier, it is unsuitable for our business and unfair to allow this, as we have to use two to three times the consumables needed for a single session that the voucher purchaser paid for. The gift voucher purchaser is responsible for the preferences of the gift voucher recipient; it is not our fault or liability that you, as a voucher recipient, received a longer massage duration that you do not enjoy because the person who bought you a voucher did not consult you first. We must return the excess time because of that. The purchaser should have bought two 30-minute massage vouchers instead of a single 60-minute session voucher or a combination of a 60-minute session and a 30-minute session voucher instead of a 90-minute single session voucher. Alternatively, they could have opted for two 60-minute vouchers instead of a 2-hour single-session voucher.
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Also, this is not a loophole for the voucher recipient to get the prices for our services cheaper, for example, having a 2-hour voucher for the price of $130 then request to claim only for an hour on that voucher and the holder requesting to have the remaining 1 hour on a new voucher making our services price lower at $65 per hour instead of normal price of $75. Or having a 90-minute voucher at $100 and then only requesting to claim for one hour only, then requesting to claim the remaining 30 minutes on another voucher that became $25 instead of $45 for 30 minutes of service. This is considered lowballing, and the low baller would be banned from our services.
* Our stance here is firm, and this is non-negotiable. Anyone who tries to negotiate in bad faith will be blocked or issued a trespass notice if such negotiations happen on our premises. While we do sell gift vouchers, we strongly recommend simply giving cash (instead of purchasing a voucher from us) and allowing the recipient to choose what they prefer, especially if they aren't known to enjoy massages. Please, no guilt tripping "We support your business". Selling vouchers is our least favored method of generating revenue, as it's similar to borrowing money and incurring a liability or debt we did not request or apply for. We sell gift vouchers more for formalities, like other service providers, mainly because they are often requested by the market, including our regular customers. To anyone dissatisfied with this explanation and who holds a voucher related to this situation, we encourage reporting us to consumer.org.nz or seeking advice from CAB on what to do.
Warning.
Please refrain from bringing any vouchers created using editing software not purchased from us, as they are categorized as fake homemade vouchers. The unauthorized use of our logo or any graphics from this website constitutes a violation of copyright. Do not screenshot any part of this website to create a voucher or anything else without our consent. Be aware that we also monitor the font and sizes of the characters used on our vouchers. The shop staff designs the vouchers directly from the shop, not through any external graphics or printing services. Therefore, do not underestimate that this trick will go unnoticed and result in a free service. Additionally, any reference numbers and dates of purchase/expiration on vouchers should align with the details in our records. Our customers are buying reference numbers, not just a fancy-looking voucher card or PDF. Gift voucher cards are void without a valid reference number from us.
Anyone attempting to use a fake voucher to evade payment will be reported to the Police at 105 online for theft and may face legal action for unauthorized use of our logo and graphics (copyright violations). Furthermore, we will share the individual’s identity (regardless of their permission) with other Thai massage operators to raise awareness about this homemade voucher modus operandi.
(Please do not try this trick.)
Few facts about vouchers
The information below was based on CAB or Citizens Advice Bureau. regarding gift vouchers.
The Shop that sold the vouchers has closed down, What can I do?
If the company, business or shop you have a voucher for comes into a liquidation or business failure and becomes bankrupt. The voucher holder becomes an unsecured creditor of the business. You have the right to claim, but it may be a challenging and lengthy process. This bankrupt shop owner who owes you vouchers may have been instructed by the insolvency officer assigned to them not to deal or negotiate with creditors directly but to redirect you to the insolvency officer to discuss any re-payments if the insolvency manager or official assignee of the debtor cannot find any assets of the debtor or shop owner that can be sold to repay the creditors or you as a voucher holder. The chance of getting your money refunded is very low.
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If the gift voucher was purchased through a third party, try to ask for a refund from the third party
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If the voucher was purchased using a credit card, Try to do a chargeback.
In this time of instability, many businesses fail due to global occurrences. It is advisable to use the vouchers as soon as possible and not to purchase vouchers in bulk.
The Shop changed management and owners, can I still claim my voucher?
Unfortunately, the new business operators have no legal obligation to accept your voucher. One of the top reasons a new shop operator will get negative feedback is not honouring the voucher purchased from the previous shop owner. But according to CAB or Citizens Advice Bureau cab.org.nz. including consumer.org.nz The new owner is not obligated to accept the voucher purchased from the last owner's shop.
It is advisable to use the voucher as soon as possible and not purchase vouchers in bulk. Same risk as if the shop is closed.
Voucher just expired last week or yesterday, Is there still a chance?
Whenever the voucher reaches the expiration date stated on it, the business has no legal obligation to accept it, even if it has only recently expired. It may be worth checking if the company allows a grace period for expired vouchers. If not, sorry.
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Note: We offer a 30-day grace period from the date the voucher expires for anyone with an expired voucher to claim it, in case someone missed the expiry date by just a few days. Regardless of the circumstances, we will not accept any expired gift vouchers on the 31st day after expiration. Additionally, we reserve the right to accept or refuse the expired voucher within that 30-day grace period. We do not gain any profits from expired and unclaimed vouchers purchased from us. We feel sorry for the purchaser whose gift did not serve its purpose, but the voucher must expire due to the increasing cost of operations and annual price changes.
- This voucher is a debt or money owing by us that we did not asked or applied for as we do not advertised or pushed selling vouchers to anyone but only available to be sold upon customers request, we do sell vouchers as this is requested and we reserve the right to set the duration of our liability that we did not applied for or asked.
- The vouchers must expire to prevent any potential loopholes, such as hoarding them for resale or claiming after two years or more when prices may have changed or increased. We aim to clear our liability (the unsecured debt that we did not apply for or the obligation to provide a service for the money someone has paid) within one year or less. Again, selling vouchers is our least preferred method of generating revenue, but we still offer gift vouchers as they are often requested by our clients for their convenience. So, please claim your vouchers before their expiry date.
- If the voucher recipient has a medical condition, such as having just undergone surgery or anything else that would prevent them from claiming the voucher, we recommend passing it to someone else for the claim. We believe it is the responsibility of the person who purchases and gives the voucher to assess or make a judgement on whether the intended recipient is suitable for any of our services.
If there is a new consumer law here in New Zealand that requires vouchers to have an expiration date longer than one year, like the Fair Trading Amendment Bill of 2023, which requires every gift voucher to have a minimum validity of three years, we will gladly support it and oblige.
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Lost voucher, Does the shop where bought the voucher has to replace it?
Generally, the business that sold the voucher is not liable to replace it. For us, this is risky if anyone finds the lost voucher after we have replaced it. We would then be liable for two vouchers that were only purchased for the price of one. This results in a loss for us. The holder of the lost voucher may return after finding the missing voucher and push us to honour the claim.
Note: Other businesses with more sophisticated voucher distribution systems may be able to replace lost credits or vouchers if the vouchers are non-transferable. Please note that as a small business, we in Khunchai Thai Massage and Spa do not have this sophisticated accounting system where we could find or identify the lost voucher on the system whenever we searched the recipient's name where the voucher details would appear and security procedures that could guarantee that any vouchers we would replace could not be claimed twice. Please take care of your voucher as you would for your cash notes, and do not leave your cash or voucher anywhere until it goes missing. Regardless of the reason, we will not replace any missing gift vouchers, as the New Zealand reserve bank will not replace your missing cash notes. Please do not ask as refusal may offend you.