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• Like you and everybody else, our time is also important. Be aware that you will be listed on our DO Not Re-book list if you do not show up on your appointment, cancel or re-schedule your booking on short notice, and will incur penalty fees, limiting a customer for walk ins only if we have available time upon arrival and not allowed to book or be banned from our services, We do block any phone numbers, email address and Ip address of anyone who do not shows up on appointments they made. If you are unsure of your personal or work schedule, arrival time due to traffic, or feeling sick, please postpone booking an appointment with us, regardless of any reasons such as emergences or any unforeseen circumstances, no excuses. We are serious about this policy.

• NO HOLD/reserve THE TIME. Do not book an appointment with the purpose of just to hold the timeslot and then cancel or re schedule it on short notice whenever it became inconvenient on your schedule to come. Let other customer have the available timeslot and let us have our productive time, short notice cancellation or scheduling has a negative impact on us. Only book if you are sure and in control of your personal and working time/schedule regardless of any reason such as canceling an appointment with us due to also having an appointment with doctor/ G.P, dentist, physio, lawyer or any other professional services.

• No estimate time of arrival for booking an appointment. (ex: "I will come between X:00pm-X:30pm") Those appointments requests are not accepted; we will never give an appointment in that way as we must anchor the appointment or schedule on a given precise appointment time just in case anyone would arrive late or would not show up after 15 mins. Please give us the precise time you intended to book and we will create an appointment if the time you want is available. 

• Appointment time is not given or announced in arithmetic sequence like in AM or FM radio stations such as "quarter to X:00pm", "15mins past X:00pm", "5mins to X:00pm" or any similar format. We do use the standard time calls which is used by majority of people worldwide such as "from X:00pm - X:30pm or starting appointment time and the duration "X:00pm for 90 mins". This is to avoid the confusion and miscommunication. Plus, we only use 12:00 hour clock settings. We will not shoulder any appointment mistakes or wrong arrival time for anyone following or using arithmetic sequence and 24-hour clock settings for time description. 

• 15-minute grace period. If we were not notified of late arrival due to any unavoidable circumstances or regardless of anything and, 15 minutes have passed. We reserve the right to cancel any bookings, even if the booked customer arrives later, to give the slot to our waiting list. Also, as the booking was not attended, it will be regarded as a No Show that may get the booking client added to do not re book list regardless of any reasons.

• Arriving late on your appointment may reduce the duration of your session if our schedule is not flexible. Also, you will still be charged the total price of the service you have booked or the total duration of the time you have reserved for yourself at a reduced duration service time due to late arrival. 

• Finalize your booking, we will still charge the price of the duration of the service that you have booked incase you suddenly decided to downgrade or reduce the duration of the service you have booked regardless of any reasons (ex: customer booked for 90 mins but requested to reduce the time to 1 hour upon arrival or booking a hot stone massage then change to ordinary deep tissue massage) You must pay for the additional service materials we have prepared and available timeslot you have reserve for yourself that prevented the other clients to take.

• Payments, We do not take payments over the phone and we do not collect any debit or credit card details. We are only using the most common payment methods like the Eftpos or cash on our premises and a verified and confirmed bank transfer. Please do not give, mention or text any debit/credit card details on to us as we will not accept any responsibility if any cyber bank account fund theft occurs.

• NO Aft3rpay, Zi9, L4ybuy (or any similar with them) payment options available with us. We will not register to any of them due to extra fees of being associated with them while not allowing us the merchants to pass any associated cost to their lending services users. We apologize to anyone wanting to use their payment services. 

• Credit card surcharge at 3.5%, Debit has no surcharge. EFTPos is available. International foreign cards are not available such as Dinners Club International, American Express, Alipay or any, our card machine may not be able to read those cards. 

• We do recommend to our website visitors and all callers to explore the website first before calling mainly for prices, detailed services description, gift vouchers, types of payments we accept and so on. Also, our terms and conditions as you will be accepting our T's & C's on default when booking with our services. 

• CAUTION: No Medical treatment services were provided here nor give medical advice or assessments if massage is suitable to each of client's current medical conditions. We do not have any medical expertise of any kind, and we could not assess or screen clients if our services suit them. For any medical assessment, advice, serious pains including any workplace injuries due to bad lifting posture, please consult your doctor/G.P. or any NZ licensed medical practitioner, it is you the client's responsibility to seek any medical advice first before getting a massage if it is suitable for you, not us in Khunchai Thai Massage and spa to assess your medical condition and it is your responsibility to be transparent with us regarding any of your past and current medical conditions, medications or anything related, not to conceal anything just to be able to use our services. Massage may have health benefits, but our services are for relaxation purposes only and all of our staff does have any license from the New Zealand Ministry of Health. Disclaimer: If you call us and book ahead with us, YOU AGREE and accept to all of our medical disclaimers IN DEFAULT.

• If in any case a client got recommendation or suggestion from any NZ Doctor or any licensed physician to get a massage, we want this in writing with the name and signature of the G.P. or Doctor who recommended to get a massage. So just in case anything goes wrong with the suggestion from the doctor, they shall be held liable, not us. Along with this, we also reserve the right to decline any client regardless of if they have a waiver consent or have been recommended to get a massage by a doctor, their G.P or any medical services provider just to avoid risk of possible liabilities or trouble of being investigated by any authorities if anything goes wrong with client's medical condition with our services.

• We find it unusual and inappropriate when someone requesting a massage around groin and muscle areas near genital area. We do not provide any sports massage as it is most often associated with extra adult services, please see a physiotherapist or osteopath for sports massage. For anyone needs a massage around legs and near genital area, please go see your doctor. 

• Full Body Massage - It covers all muscle parts of the body BUT excluding any muscle parts near genital areas and that is also applicable to any legitimate massage services providers. Full body massage is available with us with minimum of 1 hour duration only with our Deep Tissue, Relaxation & Traditional Thai Massage or from 90 mins for Hot stone and Body Scrub massage services.

• Cover or use of Draping - It is mandatory that all of our clients to be covered with draping during any of our services, exposing only the muscle part that is being massaged. Keeping the underwear on or using the disposable cotton underwear we do provide during the service is mandatory regardless of any excuse or reasons such as cultural, not comfortable, medical requirements, etc. If other massage places allow this client full nudity, well, not with us as and we are not required to do the same as them, we do not want to see or be in presence of other people's nudity and be a descent massage place and we will not hesitate to call 111 emergency services for any client getting fully nude in presence of our team and we will consider it as a sexual assault. Please drop the ignorance, we are sure this info was seen and there is no need to ask again, do not inquire as we will not respond, hang up the call and will block the number. Anyone not happy with these mandatory conditions of ours are encouraged to just simply "do not do business with us and go elsewhere".

• Opening days and hours, we are open six days per week* Mon, Tue, _, Thu, Fri, and on weekends Saturday and Sunday and closed every Wednesday. Hours are from 9:30am till 8:00pm. All of operation and our services must be finished at 8:00pm. Opening days may change without notice mostly during public holidays. 

• We do not respond to texts or pick up phone calls after hours from 6:45pm in the evening. Also, any inquiries done after-hours will not be responded to and will be added to block contacts. We do not provide booking reservations for our services near closing time at 8:00pm with extending the duration beyond our closing time or after hours after 8:00pm. The later time in the evening a customer wants to book, the less we trust the inquiring customer and raise our guards up. This is not a brothel, night club or a massage establishment open till late night with extra adult services and we will be closed before middle to late evening regardless of any situation. 

• Roaming overseas mobile numbers may work, or you can call us while you're here in New Zealand. But we may not be able to call or text you back if we miss your call using your overseas roaming mobile number.

• Any mobile number that has sent malicious inquiries before, such as extra services, even after a long time ago, has been blocked and cannot contact us.

• Lowballing or negotiating for the discount will get the number of anyone attempting to inquire will get blocked. This includes any pricing misleading attempts such as accusing any of our team members or claiming anyone mentioned that we have a cheaper pricing, showing us our old pricelist and enforcing the older lower prices or any similar scenario. Witty and tricky discount negotiators are not tolerated and will get blocked.

• Asking for prices inquiries will not get a response ("how much for this? for that?", "how much if we do this and that?" etc.), we believe we already shown our prices on this website, and we do not modify the prices and services, if it's not on our list of services and pricelist, we do not serve it. 

• Please make your text short and simple. Text messages should be direct to the point and regarding booking an appointment only, avoid self-explanatory questions or anything that was explained on this website already such as our opening hours, our location here in New Zealand (town/city/suburb) which was already shown on Google upon searching us and our pricing. If the conversation has more than five dialogues from us and the inquiring customer and still no booking has been made, we will halt responding and may block the message sender for trolling. Any non-sense messages or any message without a context including "hi" or "hello" will not get a respond and will be blocked straight away. We will not respond (or just hang up if phone call) and block if the text message or call inquiry is getting out of the decent conversation such as asking the age and description of our staff regardless of any reasons and justifications. We will be accommodating and hospitable with any customer inquiries, but we will not tolerate any non-sense, indirection inquiry tactics from any adult or sensual sexual services punters and discount negotiators.

• Inquiring availability through text message. Please tell us the time you intended to book and we will tell if the timeslot is still available or at least the closest available for the desired timeslot. We will not entertain customer inquiries such listing all the time we have available for the day or any request that requiring us to make a lengthy text message. 

• The available time slots we may mention on any call or text message to any inquiring customers are volatile and only available on the time when the phone call inquiry was made or time the text message was sent. Timeslot mentioned by us may still be available later on or not available anymore for anyone who could not decide straight away. Please be patient if the timeslot is not available any longer when you contact us back and made a late decision to take the timeslot we have mentioned but was taken by someone else already.  

• A customer cannot request to hold the time for an appointment with able to cancel or reschedule later on short notice. Please do not book if you are unsure of your time or schedule and let others take the time slot. (refer to our short notice cancelation or re scheduling policy, this will always apply to everyone for any reasons even if any of our staff or substitute receptionist forgot to mention it)

• If we are not picking up the phone, everyone is busy, our massage therapist may hear the phone ringing but they will not take the time of the customer they are serving to pick up your call. The receptionist maybe also be out to take some supplies or laundry. Your call is important and we will follow up as soon as we can with a call back if we missed your call within 15 minutes or with text a text message if it was 20 minutes to more than an hour ago just in case you may have not contacted another similar service provider. We apologize in advance if we could not attend your call / calls instantly. But please note, we do not pick up calls on Wednesdays and on any New Zealand public holidays.

• Give us precise details to book your appointment or you will not get a booking. "I'm on my way there now," "I will be there soon," "I will call back later," phone call history records or call logs, etc. are not considered bookings but as a walk-in, if the caller arrives and we cannot guarantee any availability if the caller comes. To book an appointment, please give us your name, the time you want to book, and the duration of the service you intend to book, as we need those basic details to make or reserve a booking for the caller. Again, we cannot hold the time for you, please confirm the appointment, please only book with us if you are sure of your schedule.

• The chance of getting an appointment in short notice or wanting to book "right now", "soon" is low. 

• Please be patient if the time you want to book is unavailable, abstain from trying to confuse the receptionist with the booking. We use computer with our bookings or with database software and a manual notebook for backups only. Online bookings are identified by the time when it is booked, or which appointment was placed or booked first. The customer's home or IP address if the online booking was made or with us on our premises.

• For safety reasons, whenever you arrive for your appointment, do not cover your face, please remove your hat, hood, sunglasses, helmet or anything that will cover your identity, cap + sunglasses or facemask combined are not allowed. We will regard it as a threat against our safety whenever anyone walks-in or roams around our premises with concealed face or identities avoiding CCTV cameras. We will not unlock our security doors and deny entry, cancel your appointment, activate our alarm siren or call 111 police emergency services.

• Hanging the phone immediately after we pick it up will get the caller's number be blocked for security reasons. The caller cannot choose who will pick up the phone call on our end (can also be added to blocked list if the caller constantly calls to inquire but does not book an appointment at all). Suppose the call is made by mistake. Please have the courtesy of telling us, "Sorry, wrong number," rather than simply hanging up that call which will raise our suspicion for scams/sales or any gimmickry targeting any of our staff by selecting who will the caller talk to, customers looking for a Thai massage that has only lady team members, or any gimmicks. Again, switching the mobile number settings to block or private will not reach our phone. 

• Do not be a nuisance caller, drop the ignorance and abstain from asking for any services with any adult, sensual, sexual nature despite being aware and have seen our multiple notices all over our website, even if it is just a mere asking, aiming to squeeze out any extra services out of a legit Thai massage spa or just act of discrimination towards any Asian massage therapist. (all our business cards also have notices or any communication media we have our numbers on) We will hang up the phone politely or rudely and block the caller. We do not take "just asking only" as we it as a discrimination against massage therapists' profession especially with Asian massage therapist like our staff and we wont take risk that any of our staff serving a potential inappropriate client looking for more than a decent massage service who may harass any of our team members. We are also aware that there are customers / punters wanting any extra services that goes to any legit spa with an intention of asking anyway during the service. And punters who does not believe "no extra services" sign notices as other Thai massage spa have that notices  but their staff secretly offers extras anyway. For anyone looking for any adult or dirty extra services while our countless notices are still not enough for them, let us tell it directly that we do not want you and your money and you are not welcome, any walk in who asked about the same inquiry are bluntly told to "get lost and go elsewhere". Please note that the phone was answered by a man most of the time, not a lady receptionist like in most other Thai massage places. We also do read NZ online forums, and we know how a punter or a customer of any escorts and adult services acts, thinks and we can anticipate what opening questions they may ask. We are sure that some of the reputable members on those NZ online adult forums suggested to be respectful of any massage establishments who does not provide extra services. We respect them and we hope that our upfront notices to help them to save time anyway by not contacting us at all regarding any of those extra services. 

• Private / Unknown / Hidden Phone numbers are auto rejected by our devices to decline the call. If your mobile device setting must remain private for your privacy concerns, please send us a text message. Please understand that we also have safety and security concerns and there is nothing we could do if a private caller that we could not trace gives us a misleading information on any fake bookings or report any troll callers to Netsafe. We guarantee that we keep our customers contact details confidential and would not sell any information to any survey firms, marketing research or any. 

• Please, No cold calling marketing sales such as us, website services, marketing, Eftpos machines, etc. Also, please make no religious proselytizing phone calls. Best and trustworthy products and services does not need to be pushed by any aggressive salesperson, and we do not conduct cold calls to any marketing/IT offices or firms during their working/operating hours or any church organizations to come and book a service with us, so please do not do it to us. Thank you.