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• Be aware that you will be listed on our DO Not Re-book list if you do not show up on your appointment, cancel or re-schedule your booking on short notice, and will incur penalty fees or be banned from our services. If you are unsure of your personal or work schedule, arrival time due to traffic, or feeling sick, please postpone booking an appointment. We are serious about this policy, 

• Arriving late on your appointment may reduce the duration of your session if our schedule is not flexible. Also, you will still be charged the total price of the service you have booked at a reduced duration time.

• 15-minute grace period. If we were not notified of late arrival due to unavoidable circumstances, 15 minutes have passed. We reserve the right to cancel any bookings, even if the booked customer arrives later, to give the slot to our waiting list.

• No Medical treatment or services were provided here. Please consult your doctor for Medical services such as minor or severe muscle pains, including workplace injuries due to bad lifting posture. We will not be responsible for any unwanted health side effects to anyone ignoring this advice. 

• We do not respond to texts or pick up phone calls after hours. Also, any inquiries done after-hours will not be responded to and will be added to block contacts. Only customers looking for other extra services contact any massage establishments at midnight or after hours.

• Roaming overseas mobile numbers may work, or you can call us while you're here in New Zealand. But we may not be able to call or text you back if we miss your call using your overseas roaming mobile number.

• Any mobile number that has sent malicious inquiries before, such as extra services, even after a long time ago, has been blocked and cannot contact us.

• Lowballing or negotiating for the discount will get the number of anyone attempting to inquire blocked. 

• Text message inquiries without context, such as "hi," "hello," or anything self-explanatory, repetitive, tricky, open-ended questions, or already shown on this website, such as "Do you do massage?" "how much?" "how many girls are working?" "do you do leg massage?" "age of the staff working" are red flags that will not be responded to. The contact details may be added to blocked contacts.

• Text messages should be direct to the point and regarding booking an appointment only, not to start a random chat not related to services or with an intention to negotiate our prices and services or any gimmicks. If the message has more than five dialogues from us and the inquiring customer and still no booking has been made, we will halt responding and may block the message sender as well. 

• Have a gift voucher from Khunchai Thai Massage but listed to do not rebook list and cannot make a phone call? You are still welcome to our services with limitations for walking in only, and we are not liable to ensure any availability when walked in.

• Private numbers are auto-rejected by the communication device we use to prevent anyone on our do not re-book list from making a booking or recording the phone number of anyone who will do so. And primarily for documentation, to make it possible for us to report to Netsafe any callers who commit crimes under the Telecommunications Act of New Zealand laws.

• Give us precise details to book your appointment. "I'm on my way there now," "I will be there soon," "I will call back later," phone call history records, etc. are not considered bookings but as a walk-in, if the caller arrives and we cannot guarantee any availability if the caller comes. To book a booking, please give us your name, the time you want to book, and the duration of the service you intend to book, as we need those basic details to make or reserve a booking for the caller.

• Please be patient if the time you want to book is unavailable, or try to avoid confusing the receptionist with the booking. All our bookings are computerized with database software and a manual notebook for backups. Online bookings are identified by what time and day the booking is made and the location when the booking is made, like the customer's home or IP address or with us on our premises.

• Hanging the phone immediately after we pick it up will block the caller's number for security reasons. Suppose the call is made by mistake. Please have the courtesy of telling us, "Sorry, wrong number," rather than simply hanging up that call that will raise our suspicion for scams/sales targeting any of our staff, customers looking for a Thai massage that has only ladies staff, or any gimmicks.

• There is no Tolerance for Ignorance. Please abstain from asking for any services with an adult, sensual, sexual nature despite seeing our multiple notices all over our website, even if it is just a mere asking, hoping to squeeze out any extra services out of a legit Thai massage spa. (all our business cards also have notices or any communication media we have our numbers on) We will hang up the phone politely or rudely and block the caller. We do not want them and their money. Please note that the phone was answered by a man most of the time, not a lady receptionist like in most other places.

• Please, No cold calling marketing sales such as us, website services, marketing, Eftpos machines, etc. Also, please make no religious proselytizing phone calls. We do not conduct cold calls to any marketing/IT offices or firms during their operating hours or any church organizations to come and book a service with us, so please do not do it to us. Thank you.