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Frequently Asked Questions

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Types of payment we accept

The most common payment types are accepted. Eftpos and Cash. A receipt is available if requested by the cold cash payer (Please do not negotiate for a discount on cold cash payments). Credit cards are also accepted with a 3% surcharge that will not go to our profits but to the bank fees due to not reaching the minimum credit card users' quota spending on our business. This 3% will be added automatically by our Eftpos machine if a credit card is detected. 

- We did not subscribe to PayWave due to the extra surcharge. Also, an Internet bank transfer is available as a last resort.

- Bank transfer from overseas, including Australia and the United Kingdom is unavailable.

- Google Pay, Alipay, Paypal, American Express, or other payment types are unavailable with us.

- We are not affiliated with Afterpay, Laybuy, Zip, or any "shop now pay later" schemes.

Please Note:

- We cannot accept Credit / Debit card payments through phone calls. Just a bank transfer in case the payee wants to surprise someone to pay for their session. But also, we do not accept bank transfers to pay for any appointments on short notice. We must confirm that we get the funds first. Screenshots of payment evidence will not be honored.

- For Credit Card from overseas, Please withdraw cash from a local New Zealand ATM first which will recognize any international cards to get NZD currency. Our Eftpos ( Electronic Funds Transfer at Point Of Sale ) machines may not recognize those overseas cards as the ATM does.

A.C.C. Can ACC cover my massage treatment?

NO. Most Thai massage or any ordinary massage spa here in New Zealand has no policies with ACC or any insurance provider. As our massage therapists working with us are not licensed physicians of any kind. Despite massage health benefits, Our services are intended for relaxation only. Not to cure any injuries and any human ailments. Massage clinics who provides ACC cover are most likely has a medical qualification or has a licensed Osteopath or Physiotherapist.

To know more about which treatment ACC covers, please check keywords such as: " ACC what we cover " and " ACC treatment we can help pay for "on Google

I'm sick, I'm having severe muscle pains can I book a massage?

NO. Please consult your General Practitioner (G.P.) first. Our services are not for treating any injuries, sickness or human ailments. Just for relaxation only. Our staff does not have any medical qualifications. This is also why we cannot provide ACC cover. A harder pressure being applied to the affected area by a massage therapist may worsen your simple muscle pain. We recommend visiting a Physiotherapist. We do turn away customers with health conditions that are not suitable with our services for their own health safety. We will not be liable for health consequences for anyone who concealed their health conditions or information that we needed to know to have a massage. 

For any medical inquiries regarding for any certain medical condition if will suit or okay with our services, please note that we will not give any medical opinions regarding if the clients medical condition will suit with our services as we do not have any license to provide any medical advice or services. We believe that a client should seek medical opinions or assessment check ups from a NZ licensed medical service providers such as your G.P or general practitioner to know if our services will be ok with the customer if unsure.

How much do you charge?

The prices of services depend on the materials we use and mostly, the duration of service ( how long ), regardless if the customer just wanted a small portion of the muscle group part of their body to be massaged (ex: just the neck, just the back, just the shoulder). The price starts from $25 for 15 minutes and $30 for 20 minutes. See here for the complete price list of our express massage. Please note that this price is for the basic massage services only. Head massage, Hot stone, Body scrub, and Facial treatment have a different pricing structure and can not be modified into any shorter duration. 

How much do we charge for couples ?

The same standard prices we have applies. Ex: An hour of standard massage with us is currently priced at $75, so it will be $150 (or $75 + $75) for couples. Our prices are reasonable already. We do not have any couple deals discounts like other massage spas nearby, and we do not intend to match any of their price-dropping or cheaper prices promotions. 

Any promotions discount and deals?

NO. We do not run any gimmicks, it is not part of our marketing to attract customers through engaging in price-dropping battles with other massage spas nearby or joining deals websites selling cheaper vouchers such as Grabwan or any similar. No gimmicks, just plain straightforward pricing and good service. For anyone looking for massage places with deals and price-dropping promotions, please check those massage spas around the Henderson area which are only 2 kilometers away from us.

Please do not ask for discounts, as refusal may offend - It is up to the customer if they want to do business with us or not after knowing the prices for our services; we do not enforce our prices and services on anyone, so please do not haggle. The low baller is always free to check the prices somewhere else first and walk away.

NO Senior discount, No Student discount, No Birthday discount, for anyone who believes that they should get a discount, mostly our senior citizens, we recommend them to seek financial help from MSD or Ministry of Social Development for everyday living financial expenses assistance *"IF" qualified and approved by a MSD/Wins officer. Businesses like ours will not get compensated by any organization or government branch for giving a discount to senior citizens. We are fully aware that there are few Massage services providers here in New Zealand who gives discounts to senior citizens, but we are sure that their prices are higher than us and they can cover to give those discounts.

*Financial support approval will be based on the MSD case officer judgement, not due to our suggestion stated above.


If I bring or refer two / three, or more customers to your place. (or) My family gets massage with other Thai massage place and we are planning to switch to your services, will I get a discount?

NO, Services should not be sold like commodities where bulk buying gets a discount, Our staff should not get penalized or get paid less by doing more work from the same client.

Do we sell concession, membership VIP plans or cards?

NO, same reason above we cannot sell our services in bulk and at discounted prices. 

Please do not call to offer a cold cash payment in exchange for a discount. We do not do this. Please do not call to negotiate discounts. (We see it as disrespect, not a norm, social skill, or life hack money-saving skill) We will hang up the phone call from any grey eminence expert lowball/discount negotiators. We do not negotiate. 

Which service is recommended for begginers?

A 90 minutes deep tissue massage is highly recommended. (60 minutes is still rushed and short) A more extended session allows our massage therapists to massage the entire body and concentrate on the areas that require more attention. Deep tissue massage is also more subtle than the traditional Thai massage and gently prepares the body for it.

Is the Traditional Thai Yoga massage recommended for begginers?

No, Unless the person is familiar with Yoga. (please refer to the previous info above) This service consists of stretching and lots of stretching. And may not be a pleasurable experience for first-timers or anyone with a less flexible body.


Please note that the traditional Thai yoga massage does not include hot massage oil. Other Thai massage spas may have modified their Thai massage procedures, but we opted just to provide the traditional yoga massage without oil.

May I able to extend later on during the treatment?

Yes, if available with the schedule like if there are no booked other customer following your booking or with enough time padding. However, doing this is not preferrable by our staff as the massage steps and procedures for the certain duration is not followed like how they have to start or go back to any certain part of your muscle group if you requested to extend the treatment in the middle of the service. Despite it is available to extend the duration of your service if available, we highly recommend to book or request the intended longer duration from the start not in the middle of the service.

May I able reduce the duration when I arrived?

No, as the timeslot you took and reserved for yourself has prevented to book other customers already within the timeslot you have booked for yourself. That request is similar to short notice cancellation by canceling a portion of your time upon arrival ex: booking for 90 mins but requested to only do a 60 mins upon arrival. And yes you can have a shorter duration if you have to leave early but you have to pay for the full price of the service you have booked first, not the reduced duration, please note that a customer is also paying for the time the took from our booking availabilities, not solely for how long did our staff provided them service.

May I able to change the services when I arrived or on short notice?

No if you are booking for any of our spa treatment such as Body scrub and Facial treatment and also, including Hot stone massage where we have to prepare all the necessary materials before your appointment. And also, those services needing considerable time for preparation are not available to serve for any walk in customers.

Its ok if the service you have booked is within our main services such as Deep Tissue, Relaxation Massage, Traditional Thai Massage or even Foot reflexology as it may only take switching few bills of materials and does not take time to prepare.

Who will do the massage?

All of our Thai massage serving staff are Female, all are with at least more than 5 years of work experience and had worked with Hard Rock Hotel with massage spa in Spa department in Pattaya, Thailand. [We do not have any male massage therapist]. 

Regardless of any circumstances or reason, we consider it as a red flag when a caller or potential customer asks for the age of any of our staff or any description. We will never give away any details which is not related or has nothing to do with our professional services. Anyone asking will also be refused a service.

Do you have Filipino massage therapists?

Most commonly asked by any Filipino inquiring customer, mostly in Facebook messenger, the answer is none. All of our staff are from Thailand and does not do Hilot massage and cupping. Its just under management by a Filipino. For any serious pains, please see a medical professional licensed by the NZ Ministry of Health. 

Are the staff in your place are qualified and registered?

Let's Elaborate on the "qualified massage therapists." 

Our Ministry of Health has no qualified massage therapists registered on their database. Massage services here in New Zealand are unregulated. The Ministry of Health regulates osteopaths and Physiotherapists. Massage therapists are not. Anyone can start up a massage business even without qualifications and training or you can purchase a massage chair without needing registrations and legal works with the Ministry of Health.

Our massage staff with National qualifications recognized by the Thai government

Our Massage therapists working with us are trained, certified and qualified by National Skill Standard Testing in Thailand. Before coming and working here in New Zealand, INZ or Immigration New Zealand checked our Thai massage therapist. The proof of legitimate years of experience and national qualifications, Medical checks and importantly, a Character check or Police clearance. Suppose ever we do employ locally here in New Zealand. In that case, we still require legitimate training certifications and qualifications here in New Zealand or Thailand, with no less than three years of professional work experience. Police criminal record checks clearance. 

M4ssag3 New Zealand - This self-governing (Not a branch of the Ministry of Health) non-profit organization of professional massage therapists here in New Zealand. They have registered massage therapists in their own organization, not from the Ministry of Health. Although we strongly agree with them that a massage therapist providing service should have proper training, qualifications and experience. Our staff cannot join them due to not having NZQA and training here in New Zealand. It will not be practical for our team to do any costly re-trainings to get NZQA to join them and to have annual membership fees.


The Ministry of Health does not require it. And not being a member or registered with any massage organization here in New Zealand does make us or any non-member Illegal , dubious business or uneducated as some of their members claims. It is only a desperate marketing attack against non-members with the help of bias column writer on news papers while not getting the side of story of any non members. Businesses like us works honestly and contributes to New Zealand economy by generating taxes like everyone else. We do not put public at risk as their members claim or we would have got shut down by the NZ government. It is also does not mean someone who paid thousands of New Zealand dollars for massage training is always better than someone who spent few thousand Thai Bath or less for training in Thailand, the customer experience still varies to the work experience, customer care and hospitality of the service provider. Both collectives or group, registered to them or not has its own novice and expert massage therapists. Few dubious Thai or Asian massage places should not represent us all. In fact, we have a record of a MNZ registered massaged therapist booked with us and used our services.

What to wear during the treatment?

We provide disposable underwear, Bathrobes, and Loose cotton shirts for Thai massage. We will ensure that your body will be appropriately covered by a blanket throughout the whole session while exposing only the body part being massaged.


This part of our service is mandatory. [We will NEVER provide any of our services with the customer/client is naked or nude regardless of any reasons and circumstances] We will not accept any medical reasons, cultural norms, not comfortable or any excuses. A session will be cancelled if any customer requests to be massaged fully nude ( in a jokingly or seriously manner ), and we will also mark the client never to be re-booked again.

- Just incase we ran out of disposable underwear which we provide and a client came without wearing any underwear, we will cancel the booking and refuse service. [some people looking for extra services thinks that they can get extra services on any legit Thai massage place by doing this trick] 

Any tricky inquiries or indirect questions regarding on what to wear during the massage will not be responded and the inquiry sender will be blocked on our social media or mobile number. 

What if I am arriving way too early

Please arrive 5-10 minutes before your appointment. Anyone arriving too early may not find a parking slot in our car park as other customers are not done with their session yet plus room re-setting up. We cannot start the session straight away for anyone who arrived too early as no staff is available to serve, so please expect to wait until your booked appointment time.  

What if I am arriving Late

Please give us notice. We will accommodate you as best as we can, still provide you the full duration you have booked if we are not busy or no customer has booked the following timeslot. But if there is the next booking on your appointment, We will shorten or cut your time as we do not want the next customer to wait because of another person's late arrival. Same actions if the customer on last bookings arrived late, We will not get past our closing time as our staff has to go home on time.

Fifteen minutes - If we have not heard or we have not gotten notified by the customer within 15 minutes. We will cancel the appointment and give the slot to anyone on our waiting list. The appointment will be cancelled even if the customer arrives. The customer will also be added to our do not pre-book list for not showing up on their appointment. 

If in any case that we have a busy booking and cannot accommodate the late arriving customer to extend the duration of the booking. The late arriving customer will still be liable to pay the full price of the service they have booked despite the duration of service was reduced.

Spa? why Thai massage and Spa?

The history of the Spa will take a long to explain. So we will give a concise explanation. The spa is highly associated with relaxation treatments using minerals. The best NZ historical example is the Pink and White Terraces in Rotorua before the volcanic explosion of Mt. Tarawera in 1886 around 140 years ago.

Now, Spa can be a commercial business providing health and beauty services using oil and minerals.

"Massage and Spa" means that the premises also provide treatments that use oils and minerals, like body scrub and facial treatments, not necessarily that they have bathtubs or sauna. 

Khunchai Thai Massage is not a complete spa with hot tubs or sauna for bathing. We do provide facial treatment and body scrubs.

I tried to contact the shop number during operating hours several times But why I cant  call or text are not responded?

We may miss the customer's call when everyone is busy. Our staff will not take the client's session time, go out and pick up the phone to make the booking. Suppose no one is picking up the phone. Please leave us a text message as we are not checking our voicemail.

Your Mobile number setting is on Private caller ID - Our devices are set up to auto-reject any incoming phone calls with private number settings. All phone calls and phone numbers calling us should be documented for our protection and be easier to report the caller to Netsafe NZ in case the caller commits a crime against telecommunications acts by verbally abusing us or threatening us on the phone, also, for recording the caller's phone number who will not show up on appointment. If your mobile number must remain on private caller settings, please communicate with us using text messages. We guarantee that we do not share any of our customer contact details unless requested by NZ Police.

Roaming or overseas numbers - Please use a New Zealand +64 mobile numbers only.

We may have blocked your number already - Anyone recorded on our do not re-book list due to not showing up on appointments and canceling an appointment on short notice, solicited for extra services or have sent any malicious message inquiries before, sales cold callers, and anyone have negotiated for discounts is blocked to prevent them from re-booking. Hiding the phone number in a private number will get the call auto-rejected. Khunchai Thai Massage will not notify the person that they were added to the do not re-book list. No Show and short-notice cancellation fees are not demanded and it is voluntary if the no-show customer is willing to pay to be able to book with us again or not. The client will remain recorded to our do not re-book list until the penalty fees are paid. Feel free to contact our website for payment instructions.

Please do not presume that these policies does not exist or we did not record any no-show appointments and a no-show customer can book back again in a few weeks or after a year as we may have forgotten already. We take this seriously as if a retail business have shoplifting problems, our earning opportunity was taken away from us by any non-serious booking customers, we are not like other Thai massage places who will just let time wasters slide. We should have booked someone who would come. We do not tolerate this abuse. To settle any penalty fees, please send us a message on the contact us page of this website, we will not settle any penalty fees through unrecorded phone calls as this transaction must be documented.

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