Some asked questions
Question: I have seven (7) stamps on my card, I would get a stamp on next 60 minute appointment, so.. can I book for 90 mins and just pay for the price of an hour / book for 2 hours and just pay for price of 90 minutes?
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Answer :No, the stamps were given per appointment. The holder cannot claim the free 30 minutes in advance on the 8th visit. As mentioned in the card "Free 30 mins standard massage after 8 visits" (not on the 8th visit). The Free 30-minute massage should be claimed on next appointment.
Q: Can I swap my loyalty card with 8 stamps with a voucher?
A: No, Gift vouchers should always be purchased, however you are free to pass that loyalty card to someone else, but you are not allowed to create a mimic voucher to go along with that loyalty card to make it presentable.
Q: I lost or damaged my loyalty card, can you replace it?
A: No, as we risk giving multiple stamps on single appointments or risk giving x2 Free 30 minutes massage if the holder found the missing loyalty card after we replace it like how we do before. Also, we will not replace it if it damaged or broken intentionally or unintentionally. Please take care of your loyalty card.
We were too lenient on our first few years of operation that we do replace any loyalty card that when a customer claims they have lost until we noticed some customers who we have given a replacement have completed the stamps too soon or new customer with loyalty card with complete stamps. So in mid 2022, we started to get strict with the terms and conditions of our loyalty card.
Q: Can I take a photo of my loyalty card with complete stamps and only show the photo upon claiming the Free 30 minutes massage?
A: No, you must guarantee that it will not be claimed twice by giving it back to us physically. Taking a photo is like duplicating the loyalty card. What if later on, someone will come and carry that physical loyalty card which you have taken a photo and claim it after we gave you the Free 30 min already through the picture or visual proof of the loyalty card. We understand that some people may do this to ensure that they will not forget the card and not to trick us but please bring your physical loyalty card upon claim.
Q: Can I convert my loyalty card into cash?
A: No, Loyalty card and its stamps has no monetary or dollar value, each stamp on loyalty card is not a part of the price the customer has paid for the services in which they got the stamp on, like how GST tax or rebate works. It is only a goodwill from us to give something.
- It is not an unfair judgement if we refuse any customer to claim the Free 30 minutes massage for any reasons such as getting banned, etc. A customer did not pay for any of the stamps given by us.
Q: Till how long the loyalty card is valid?
A: One year only from the date of the first stamp. No exceptions
- The main purpose of our loyalty card is to make the customers to rebook sooner or frequently at least with 8 visits of 60 minutes duration per year, not seven or fewer visits per year. If we give extensions and be too lenient for anyone too slow to complete the stamps on their loyalty card, being considerate beats its purpose and we are being unfair with other customers who complete the stamps within a year.
Q: I forgot to bring my loyalty card, can you add it next time I bring it?
A: No, we will give you a new loyalty card to place the stamp on and we can combine it to the loyalty card that you forgot to bring next time but please carry those two both. Also, you must show your loyalty card for stamping every visit for stamping, we will not add any stamps that we forgot to add if in any case that we forgot to ask the customer about their loyalty card. We had an incident where a non frequent booking customer demanded more stamps claiming they came many times and demanded to check our booking records as well but we refused and banned them, to avoid those incidents again. From that, we do not let all customers to get their stamps next time or on their next visit incase they forgot their card.
Q: Can I leave my loyalty card with you so I wont forget to bring it?
A: Yes, you can. However, we do clear out or remove or dispose any inactive loyalty cards that did not get a new stamp within four (4) months from the last date of latest stamp.
Q: I booked two hours, will I get two stamps?
A: No, the price of two hours massage was not the price of an hour multiplied by two ($75 per hour x2 = $150) and it is slightly lower at $130 if we are basing on prices of standard massage services. *applicable to all of our services.
Answer: Yes, If you booked two different services with at least 60 minutes duration (not 30 mins for other services). ex: one hour deep tissue massage followed by one hour Traditional Thai Massage or couples massage with at least one hour duration for each.
Loyalty card terms and Conditions
Terms and conditions Khunchai Thai Massage policy setup will always apply regardless, even if the customer claims to have not seen the terms and conditions. It is also the customer's responsibility to read our terms and conditions. Any Customer's personal understanding and interpretation of our loyalty card terms and conditions will not be honored. Disregarding / Lowballing our T's & C's may get the customer banned from our services.
Free 30 mins of standard massage (deep tissue, relaxation, or even Thai massage) after 8 visits within a year. A loyal customer should have made at least eight appointments with 60 minutes duration during the 12 months from the stamp's first day. Any customer who has not had at least eight bookings with at least 60 minutes duration sessions within a year is not entitled to a free 30-minute massage. The loyalty card should expire.
The loyalty card is only valid from the date of the first stamp. In addition, any loyalty card with complete stamps will also expire and cannot be claimed after the expiration date. It is up to the holder to claim the free 30 mins massage as soon as possible before it expires. It will never be the responsibility of Khunchai Thai massage if the bookings are always busy and the loyalty card holder cannot make a booking. The customer can always request to be on the waiting list.
Our Loyalty cards with eight or fewer stamps have no monetary/cash/dollar value like the price of our 30-minute massage on our price list. Not claimable for cash.
Showing only visual proofs or taking a photo without giving back the loyalty card will not be honored or accepted. We must ensure that loyalty cards with complete stamps will not be reused. The holder guarantees that will not happen when they surrender the loyalty card with full stamps to us.
Khunchai Thai Massage will not replace any loyalty card that is lost or stolen. Including unintentionally destroyed or damaged. The holder is responsible for taking care of their loyalty cards. Khunchai Thai Massage has nothing to do with or is liable if the loyalty cards were destroyed or damaged unintentionally, lost or stolen, we would not replace them. Please carry it with care. This was enforced due to the same reason above If we replaced the lost or destroyed loyalty card and the client or someone else found it later on and claim it. Please take care of it, no excuses.
One stamp for any 60-minute appointments and up only. No stamps for any 55 minutes and below sessions or couples 30 minutes.
The free 30-minute massage is only our standard massage with oil. Free 30-minute massage cannot be claimed on Hot stone massage, Body scrub, Facial treatment, Foot reflexology, and Head massage due to differences in pricing and treatment preparations, bill of materials and procedures.
If in any case of lockdowns, any global occurrences, and any personal situations, including health conditions that prevent the holder of this card from gaining stamps or claims the free 30-minute massage, The expiry date will not be extended. We are not responsible, and we have nothing to do with or wish any of those unfortunate occurrences or any unfortunate personal situations to happen. No exemptions regardless of anything such as: "It is hard to make a booking", Closed on non-working public holidays, Pandemic lockdowns, Natural disasters or Force Majeure, etc. or any personal issues such as being/living somewhere far outside Auckland or being overseas and personal or health issues. No exemptions. No excuses. The expiration date will not be extended and cannot be used for collecting stamps or claimed after the expiration date.
A loyalty card is not a paid voucher or a contract agreement we are liable to give and every stamp we place on any of our loyalty card is not part of any fees a customer pays for any session similar to GST. Free 30 mins are only goodwill from us to give something to any customer that is constantly returning to us. We reserve the right to forfeit any of our loyalty cards with stamps or deny the free 30 mins to the holder at any time for any reason, such as: being noted in our do not pre-book list for not showing up on appointments and late cancellation notices. The customer being banned/trespassed to our business, business closure/failure, any global/local occurrences, Suspected stolen or any loyalty card with stamps from any person on our do not pre book-list due to no-shows/late cancellations or was banned and trespassed with us. If the loyalty card stamps date matches the appointments of the customer noted on our, do not pre-book list due to not showing up. We will not honor it.
Additional reminder:
Loyalty card with complete stamps has no monetary value and cannot be traded for any of our gift vouchers. The gift voucher should always be paid for and purchased. The holder of loyalty card is free to pass it to someone to claim the free 30 min massage but no one is allowed to create a fake or mimic gift voucher to be given with loyalty card to make it presentable than giving a mere loyalty cards with full stamps.
- New Zealand consumer laws does not require us to give loyalty card stamps to all of our customers to operate, loyalty card is only our own initiative and from our goodwill to give and it is never been a part of the price for any services that paid by the customer.
Please note that we are not or never did advertised that our prices cover or includes a stamp on a loyalty card or has a rebate, so therefore there is not in any way a stamp on a loyalty card on every 60-minute appointment included in the price of any services or appointments that are booked and paid by a client. So, we reserve the right to refuse or forfeit any loyalty card stamps or rewards for any reasons without any liabilities or violation of consumer rights. A client or loyalty card holder cannot claim anything in case the loyalty card expires or for any reason, such as being banned from our services.
The customer is responsible for showing their card for stamping upon payment. Not the receptionist. The customer missed the stamp if they had not presented their loyalty card for stamping. We cannot add the missed stamp or stamps in the next appointment or anytime in the future. It is not the receptionist's responsibility to request the client to show their loyalty card for stamping every visit. Also its is the customer's responsibility to remind the receptionist if ever the customer leaves their loyalty cards with us.
Please note that this loyalty card stamps is not integrated with our bookings, This is only our initiative to give. Incase of confusion of how many visit a customer had along with how much stamps they should have, we cannot use our manual booking and online booking system for reference.
Any clients who will attempt to hustle or mislead any of our staff to get more stamps will get banned to our services and trespassed to our premises. We have no tolerance for any of those lowballing customer cunning gimmicks and trickeries, we will not add any missed stamps so please show your loyalty card or remind us every after appointments. (ex: customer: "I came here many times, I should have more stamps", " I purchased lots of vouchers and should have a lot of stamps") We will refuse to add more stamps weather if the customer is legitimately had those number of appointments or not.
We reserve the right to forfeit the loyalty card if the customer has created or negotiated any unusual schemes with our loyalty card, such as forgetting the loyalty card intentionally and starting a new card to stamp every visit to prolong the expiration date. They are hoarding our loyalty cards. The holder negotiated for more than the free 30 mins we offer. Falsifying the stamps.
There will be no special or VIP conditions on our loyalty card regardless of how much a particular client spends in single or multiple transactions with our business, only one stamp on any no less than 60 minutes session and a maximum of 30 minutes upon completion.
Any new clients are coming with loyalty cards with stamps. The new customer may come with a loyalty card with stamps from their family or friends who requested them to carry a stamp. This is all right. However, being a new client comes with a loyalty card with stamps. We will check the details of the stamps mostly the appointments on them to verify to whom or to which of our clients the card belongs. If the appointment dates match with the previous appointments of any person we banned or added, do not re-book the list. We will not honor the loyalty card. The new customer must start a new one. Any loyalty card from any person we have trespassed, banned or added to our do not re-book list for not showing up was already forfeited and cannot be claimed. If the new customer insists on continuing to use/claim the loyalty card with stamps from any banned individual, Khunchai Thai massage does not negotiate. The new customer will also be added to the banned list for lowballing.
Previous versions of the loyalty cards are not valid anymore.
To anyone who has given or has a collection of our previous versions of business/loyalty cards with free 60 mins. Please be aware that we do not use those anymore, and not valid to start new stamps since June 2022.
-Lost and found older versions from 2020 and 2021 of loyalty cards with stamps will not be honored.
-Due to the increased business operation cost, we can no longer give free 60 minutes like from previous loyalty card versions. Our "Free 30 mins" is still very generous compare to $15 off from others.
